Consider this business model. In order examine your finances, you have to: 1) leave the country; 2) call your banker in Switzerland; 3) fly to Switzerland; 4) meet your banker in a nondescript white room; 5) view your statements—in person only; 6) verbally instruct your banker what to do; 7) receive any money from the account in cash; 8) tell your banker to destroy all written records; 9) return home.
I’m not making this up. This is customer service? Apparently, a lot of people managed their money just this way, calling theirs bankers from Mexico and flying to Zurich for a meeting. Credit Suisse even opened up a branch at the Zurich airport to make it more convenient for clients—they could have their meetings during flight layovers on their way somewhere else.
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